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| Rotations Terms Of Use and Our Business Policies |
| About Us And Doing Business With Rotations |
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Introduction Who We Are Return Policies Return Authorizations Return Of Unopened, Unused Product Return Of CD Box Sets Return Of Storage CD Binders, CD Sleeves Or Other Accessories Resolving Damaged Product Or Packaging Received At Delivery Non Receipt or Delivery of Package Claims Errors In Shipped Orders Stock Items Method Of Payment Details On Using A Credit Card Sales Tax Return Check Fee Shipping Within The United States Shipping Outside The United States How To Reach Us |
| By placing an order either on the Rotations web site via e-mail,the telephone or mail signifies that you automatically agree to the detailed return terms and policies outlined in each section, throughout this web page and in summary on your receipt that is included in your order. |
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| Introduction To The About Us Page: |
| Rotations sells product on an Internet based commerce site throughout the United States. The information on this page concerns Rotations’ policies and our methods of doing business. It is conveyed in a very direct, candid manner. It is our deliberate intention to provide this written information in this concise fashion. We are voluntarily detailing our policies, high standards of business and provided insight into how we do business on the web. We believe by doing so that we will increase our integrity as a web business, your confidence level to purchase on our web site, and ultimately earn your sacred trust that Rotations is a legitimate mail order merchant on the Internet. |
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| Who We Are: |
| Rotations is exclusively an e-commerce mail order business. We are not a retail store. Rotations is a small, service driven organization. Just as important as our merchandise mix, are the high levels of professional courtesy and business standards that we extend to each of our clients. Here are some important points to consider when doing business with Rotations that will make your relationship with us productive, rewarding and enduring. |
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| Return Policies: |
| Rotations is an e-commerce mail order business that sells product to business owners in the professional entertainment industry, nightclubs and venues in all 50 states. Many of the products we sell to our business clients are also available to our home customers. |
| We adhere and are governed by the retail/mail order laws of business of our residing state: The Commonwealth of Pennsylvania. The laws regarding a mail order/retail business vary per state. It is therefore critical that we detail our policies of business regarding our return policies to adhere to the various state laws. By purchasing from Rotations either on our site or via telephone, you agree with our terms of business. policies. |
| In the past, Rotations has accepted returns with out question and offered a 100% guarantee. Just as other resellers of music, video and software have done, we too have had to tighten our return policies as a reaction to consistent fraud and copyright infringement attempts against the company. The specifics of our return policies are detailed and categorized below. |
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| Return Authorization: |
| Rotations does not accept returns without a return authorization or an RA approval number. We now require this procedure to prevent returns of used product or music that has been copied. All returns received by us without a return authorization will be returned at the customer's expense. Rotations does not accept returns on accessories items that become damaged by being used in the field. You will be given specific instructions and determine the best method for returning your product. The product must be in the original package, unaltered, unmarked, unscratched and in resalable condition. Resalable condition is further defined as in the original shrink wrap package as we shipped, the artwork complete and unaltered, the CD's unused and in the condition when you received the product. A return authorization will not granted for opened or unsealed product. The exception is for open defective product that will be replaced by the identical title. All returns must be sent within 5 business days of the return authorization as determined by the tracking information or postage stamp on your package. Rotations reserves the right and privilege, at our discretion, to assign a 25% restocking fee upon receipt and inspection of each return. |
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| Return Of Unopened, Unused Product: |
| If you decide to return your order of product that is unopened, (meaning it is still shrink wrapped) unused and in resalable condition, (Resalable condition is further defined as in the original package that we shipped, the artwork complete and unaltered, the CD's unused and in the condition when you received the product) please contact us within 5 business days prior to opening the product. Please call us at the number at the bottom of your receipt during the hours indicated. We will then give you the necessary information, direction and the return authorization number. |
| We will give you specific directions on how to return your product. We will ask that you return your product via US Postal Service using Priority Mail. Please place a delivery confirmation and insurance on the package. Another alternative method is to ship your package ship via UPS Ground. Please retain your UPS tracking information. We strongly advise all customers to insure their package and retain all insurance and tracking information until the package is delivered to us and we send you a return receipt. We are not responsible if your package is not received from the post office and you did not track your package. Upon receipt of your unused and unopened return we will offer you: |
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| Please allow up to ten business days, as determined by your return's tracking number, for your credit to post to your credit card account or the mailing of your return check by Rotations. We will only refund the price of the merchandise you purchased. We do not reimburse shipping costs from the original order. All shipping charges incurred by the customer for return shipments must be prepaid and are not reimbursable. Rotations reserves the right and privilege, at our discretion, to assign a 25% restocking fee upon receipt and inspection of each return. |
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| Return Of Box Sets: |
| Box sets are returnable only if the product is unopened and with a return authorization. The entire box set must be returned in tact and in the original sellable condition as you received the product. No return will be accepted on any box set without all the individual discs in the set. A box set will not be accepted for return once the product and artwork has been removed from the original jewel box and repackaged in individual sleeves or binder by the customer. |
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| Return Of Storage CD Binders, CD Sleeves And Accessories: |
| Our CD Accessories product line includes CD storage items such as plastic CD Sleeves, CD Binders and other assorted accessory items. Rotations or our vendors who manufactures the product do not guarantee or provide an expressed warranty or a life expediency of the items in this product line. Rotations does not guarantee against defects or signs of wear attributed to use in the field. Rotations will however replace a defective accessory item when that defect is discovered at the time of delivery. Please notify the business office at the client service phone number or e-mail address at the bottom of your receipt. Claims for in transit shipping damages are to be reported within five business days of delivery as determined by the UPS Tracking Detail on your package. Please take a moment to read further details in the next section concerning Resolving Damaged Product Issues. Accessory items that were used in the field are not returnable. A return authorization will not be granted for used accessories. |
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| Resolving Damaged Product Or Packaging Received At Delivery: |
| Please inspect the product you received in your order immediately. If your product was damaged in transit, please call the office immediately You will find the specific customer service phone number and hours listed at the bottom of the receipt in your package. You may e-mail us at to alert us of the damage and where and when we can contact you to resolve the issue. Please do not call the shipping carrier. We can expedite and resolve your damage error quickly after your phone call to the office. It is imperative that you inform us within five business days of receipt for damaged product, or shipments. Rotations is not responsible for damages after the five business days of receipt of your package as indicated by the package tracking number. |
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| Non Receipt or Delivery of Package Claims: |
| Each package that is shipped by Rotations is shipped with a tracking number supplied by the shipping carrier (either UPS or USPS). That tracking number is e-mailed to the customer when the package is processed and awaits pick up by the carrier. The carrier's delivery person signs for your package when it is picked up and has taken possession of the package. It is then the carrier's responsibility who has taken receipt for the package to safely deliver your package to the correct address on the address label. The address details on the label are supplied by the customer and verified through the USPS or UPS address verification data base. |
| We strongly recommend that you track the package while it is in transit to you. You should track the package every morning once the carrier updates it's database. Please contact Rotations if you notice by the tracking that the package is in transit in a wrong direction, has not moved in a few days or there is an error in the address details. Depending on the carrier, your tracking will indicate the day that your package will be delivered. For example, UPS will show "out for delivery" and the USPS will show the package is at your local regional postal center. |
| Upon delivery of the package, it is scanned by the carrier with a date and time stamp indicating delivery. The delivery person can not close out the day's delivery transactions at the end of the day until all packages have been delivered. |
| In the past, when a customer's tracking shows delivered but claims that the package was not received has found their package at their location. Please check the tracking details for hints as to where the package is located. In the past, the customers have been able to resolve their issue. Misplaced packages issues are resolved when: |
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| You may report to Rotations that your package has not been delivered within five business days that your proof of delivery tracking information states that the package has been delivered. If the package, has shown that the package has been delivered to your address, you will then have five business days to look for your package at your location. We may at our discursion within or after that five day window, depending on the tracking details or our experience, issue a service ticket to start a tracer or driver recall with the carrier or begin the insurance claim process. |
| After five business days of delivery indicated by the carrier's final tracking proof of delivery, your package is considered delivered by the carrier at your location at the address indicated on the package and tracking information. |
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| Errors In Shipped Orders: |
| Occasionally an order is shipped with errors. Statistics show that less 1% of total orders shipped have an error due to human error in assembling your order. Rotations will quickly resolve the error for you at no additional expense to you, provided you follow the steps outlined in this paragraph. It is imperative that you immediately inspect and check your order upon receipt with the listed items on your invoice. If there is an error in your order please call the office immediately. You will find a specific customer service phone number and hours listed at the bottom of the receipt in your package. You may contact us via e-mail at to alert us of the error and where we can contact you to resolve the issue. Once you contact us concerning the order error, the correct product will be debited to your credit card and shipped to you at no additional shipping expense. In your replacement order you will find shipping material that are prepaid, and addressed to Rotations so that you can return the incorrect items. Simply send the items by securely sealing and stapling the package to give to the shipping carrier within 5 days of receiving the replacement items. Please refrain from using the product that you initially did not order prior to the replacement items and return packaging arrives. Once your return arrives at our office, we will give you full credit on your charge for the unused merchandise and mail you a receipt showing the credit on your charge. Most errors in orders are completely resolved in a few days provided that you notify us within five business days of receipt of your package. Rotations is not responsible for order errors after five business days of receipt of your package as determined by the package tracking information. |
| By placing an order either on the Rotations web site via e-mail, the telephone or mail signifies that you automatically agree to the detailed return terms and policies outlined in each section, throughout this web page and in summary on your receipt that is included in your order. |
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| Stock Items: |
| Current stock items are generally in stock and ready to ship immediately. 95% of all orders will ship the next business day and will be complete. When you order from us on line we will inform you via E-mail of the order status, date of tentative shipment date, and order total. Occasionally due to customer demand, vendor, or production issues we may be temporarily out of stock You will have the option of splitting the shipment or shipping in its entirety when it is complete. Spilt shipments do incur double shipping charges. We will gladly special order any item that is not part of our merchandise line for you from a vendor with whom we have a business relationship. Special order items are an accommodation for a customer. Those items that we special order for a customer are ordered by us when we place our regular order with that vendor. All special orders are placed in writing via e-mail with complete accurate vendor titles and stock number . Please contact us for the cost of the special order, shipping the product to you, tentative delivery schedule dates and date of shipment of your special order item. All special order items are prepaid in advance prior to us placing your special order. You must take delivery of the merchandise once it arrives. All special order items are not returnable or refundable expect in the case of us not being able to deliver your special order item as agreed. |
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| Method Of Payment: |
| There is no minimum order requirement at Rotations. We accept Visa, MasterCard, American Express and Discover. Checks and money order transactions are only available to customers in the United States. Prior to sending your check, please call into the business office at (610) 631-1779 for the correct dollar amount. We accept personal and business checks on a pre-order basis only and will delay your order at least 10 business days. Money orders will ship immediately. Sorry no CODs. Please page down a few paragraphs for further details and alternatives to purchasing product with our credit and COD. Rotations is a retail web based e-commerce based business. Like any conventional brick and mortar retail store, Rotations does not offer credit financing or extend credit terms such as net 30 day billing. |
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| Details On Using Your Credit Card On Our Site: |
| Please be assured that you may order with confidence from Rotations and your credit card number is protected and secure in our ordering system. Rotations accepts Visa, MasterCard, American Express and Discover. Only the card holder meaning the person whose name is embossed on the credit card is authorized to place an order on our web site. You may also call in your order with your credit card number at (610) 631-1779. Send the order with out your credit card number via e-mail. |
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Please note our business hours: Rotations Business Hours in the Eastern Time Zone: Monday through Friday: 11 AM To 7 PM Saturday, Sunday and Major U.S. Holidays: Closed |
| Rotations does accept payment other than credit cards for merchandise. Most of our transactions are credit card. We recognize that some business owners choose not to use a credit card but would rather purchase via check or money order. Orders by Money Orders are processed immediately, Checks will be held for 10 business days until they clear. Our detailed directions below in sending a check or money order allows us not to inconvenience our client. By using COD a client is required to wait for the delivery driver plus having on hand the required exact amount for your purchase. Follow these quick easy steps to ensure fast receipt of your order if you are paying by check or money order. |
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| "Sorry No COD's." is a common phrase in broadcast and print advertisements and in most mail order catalogs. Our position on this issue is similar with the majority of mail order merchants. Our suggestion as an alternative to COD is purchasing a money order and mailing it to us. A check is again acceptable if the client does not mind waiting for the check to clear the bank. Also, it is a known fact in the mail order and in the delivery shipping industries, and has been our experience, that COD is notoriously abused. COD accounts for substantial loss to the merchant when the end customer refuses to pay. In some instances, COD is also a possible fraudulent transactions, since the delivery companies like UPS, do not accept cash but checks or money orders. We as a company like most merchants, choose not to subject ourselves to the potential losses attributed to COD. Currently Rotations is only shipping product within the United States. Most of our product is not licensed for sale or export our of the United States. |
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| Sales Tax: |
| Rotations has a physical location in The Commonwealth of Pennsylvania. Rotations is obligated to collect under Pennsylvania law a 6% sales tax on all taxable items we sell to Pennsylvania residents. A Pennsylvania resident's order is defined as the orders submitted to Rotations using a Pennsylvania credit card billing address and/or Pennsylvania shipping address. All the physical items we sell are taxable in Pennsylvania. Our shipping fees are also taxable by Pennsylvania. |
| Currently Rotations does not charge a sale tax on orders that are billed and shipped to the other 49 states. |
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| Return Check Fee: |
| Please note if your check is returned to us by the bank for any reason - the fee that we are penalized by our bank is to be paid by the person writing the check. That fee is $35. If the check is not paid it will be turned into a collection agency. Our collection agency is Capitol Credit in Plymouth Meeting, PA. Further fees and finance charges will continue to accrue as allowed by the laws in Pennsylvania. |
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| Shipping Within The United States: |
| Rotations ships automatically via UPS ground. UPS Air Services such as Next Day, Second Day and Three Day are available. While you place an order using our shopping cart system, the weight of the order is calculating and your shipping total appears on the completed order form. Your UPS shipping rate is based on a variety of factors such as: |
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| If you need assistance in determining your delivery date please go to the UPS Tools page on our site. There you will find a UPS color coded map showing UPS Ground delivery transit times. If you need special assistance for a specific delivery date e-mail us at our or call in to the office for personal assistance.Once you complete and submit your order form your final on line screen and e-mail receipt will designate your shipping amount based on the above criteria. When Rotations ships your order, you will receive a UPS Tracking Number from UPS in your mailbox. You may use our UPS Tools page on our site to track your package.If you need special assistance with a package that has already been shipped by Rotations (such as for a misrouted package) please contact us first. Please call us before calling UPS for our shipping advise. We may be able to resolve the shipping issue on your behalf with UPS in a quicker time frame. All claims for shipment errors, such as merchandise quantity, misshipments or damages must be made within 3 business day of receipt. We are not responsible for errors after that time. |
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| Shipping Outside The United States: |
| Rotations does not ship merchandise outside of the United States. The majority of the product lines we sell are only licensed for sale and shipment within the United States. |
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| How To Reach Us: |
| The easiest and best ways to reach Rotations is via our web site. Our E-mail address is available from our home page. Simply e-mail us your questions, comments or orders and you will receive a response usually within the next business day. Occasionally there may be situations when you would like to speak with a member of our office staff during business hours. Should you like to speak with a member of our sales specialist staff, please call us during our hours of operation as outlined in the following table. |
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Please note our business hours: Rotations Business Hours in the Eastern Time Zone: Monday through Friday: 11 AM To 7 PM Saturday, Sunday and Major U.S. Holidays: Closed |
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| The Terms of Use page was last updated on: Tuesday, May 04, 2010 |
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