Order and Search Engine Help

The topics covered on this page are listed below. Choose the book mark to jump below to the section you would like to review. Pick the "Control" and "Home" button on your keyboard to jump to the top of the page to access more bookmarks.

If you need information on doing business with Rotations and our business practices please go to the about us page.

• Navigation Of The Site
  • Two Types Of Product Page Links
  • Placing An Order - Single Product Page
  • Placing An Order - Search Engine Product Page
• The Order Process
  • Modify And Deleting Items In Your Shopping Cart
  • Finalizing Your Order
  • The Four Sections Of Our Order Form
  • Payment Information
  • Purchaser Information
  • Shipping Information
  • Special Information
  • Your Final Online Receipt
• Search Engine Hints
  • The Search Engine Fields
  • The Category Search Engine Field
  • The Title-Artist Search Engine Field

Two Types Of Product Page Links
There are two types of product pages on the Rotations web site. The first style is a page that is strictly devoted to one product or style of product. This is a single product page. An example would be our Ultimate Box Set pages or accessories product pages. Usually those pages have a simple address in your browser window that ends with the page name and extension asp or html (/sleeves.asp).

The second style is a search engine page. These pages usually displays a variety of the same product by criteria. For example if you choose the link: "our newest compilation releases" - the product will be displayed by title in a descending order by stock number with 10 items displaying per page. You can also see the results by choosing a certain criteria from the search engine like "Pop." You can distinguish a search generated page by the teal green bar under the logo with the number of items in your search. Also the address showing in your browser address window will be quite different.All you will see is a long address that finds all the search criteria that you chose to display the product from the web site database that you want to view.

Placing An Order - Single Product Page
Follow these steps to place an order on a single item product page. Please read the discussion above concerning single product pages on our site.

1. Place the quantity that you would like to purchase in the order box and click the order button.
2. You will see the page reload. But this time you will see a confirmation message in a red font confirming the purchase.
3. Your item is now in your shopping cart. You can continue to move through our site. You can use the forward and reverse buttons on your browser to move through the site. But if you remain idol for a short period of time (usually about 20 minutes) you will lose your shopping cart and it's contents. You will receive a "Session Expired" message.
4. At the order box you will see a line saying "Check Out" at the order button. If you are finished shopping you may begin the check out process. Or you may continue to shop on the site before choosing the "Check Out" button. You may still shop the site and add more items to you cart before choosing "Check Out."
5. Exercise caution prior to choosing the "Check Out" button. If you choose the "Check Out" button and try to move backwards in your browser, you may lose your order.You may have to repeat it the order.
6. If you are not certain if the order you submitted is correct, or if you send a duplicate order, or want to add items please . Be sure to include the time and phone number where we can reach you by phone during the next business day.
7. Rotations makes a diligent service effort to flag and confirm each orders prior to shipment that appear to be duplicates, quantity inconsistencies or unnecessary air shipping expenses. For that reason alone, it is important to monitor your e-mail for your Rotations order confirmation.

Placing An Order - Search Engine Product Page
Follow these steps to place an order on a search engine product page. Please read the discussion above concerning search engine product pages on our site.

1. Place the quantity that you would like to purchase in the order box next to the blue "Add To Order" button.
2. The page will change and tell you that the item has been added to your cart.
3. Your item is now in your shopping cart. You can continue to move through our site. You will see a gray button that you push to continue shopping. You can use the forward and reverse buttons on your browser to move through the site. But if you remain idol for a short period of time (usually about 20 minutes) you will lose your shopping cart and it's contents. You will receive a "Session Expired" message.
4. Also on this page you will see "Check Out". If you are finished shopping you may begin the check out process. Or you may continue to shop through the site and add more items to you cart.
5. Exercise caution prior to choosing the "Check Out" button. If you choose the "Check Out" button and try to move backwards in your browser, you may lose your order.You may have to repeat it the order.
6. If you are not certain if the order you submitted is correct, or if you send a duplicate order, or want to add items please . Be sure to include the time and phone number where we can reach you by phone during the next business day.
7. Rotations makes a diligent service effort to flag and confirm each orders prior to shipment that appear to be duplicates, quantity inconsistencies or unnecessary air shipping expenses. For that reason alone, it is important to monitor your e-mail for your Rotations order confirmation.

Modify And Deleting Items In Your Shopping Cart
Once you choose the check out button, you will be presented with your shopping list. Here is where you can modify or delete your quantity that you wish to purchase. To change the quantity in the box:

1. Highlight the quantity in the box.
2. Press the delete button on your keyboard.
3. Enter the quantity you would like.
4. Click the "Modify" button on the line that lists the product you with to modify.
5. The page will change to reflect the change. Your totals will then be adjusted.

To delete an item in your card:

1. Click the delete button for the line item you wish to delete.
2. The page will change to reflect the change. Your totals will then be adjusted.

Finalizing Your Order
Now that your order quantity is confirmed, you may now finalize your order. Enter your state where the product is being shipped. Deliveries in the state of Pennsylvania will be taxed by 6% by the shopping cart system and be shown on your order receipt. Here is where you click the "Finalize My Order" button.

You are now at the enter your order information page and the final stage of the ordering process. If the option is set in your browser you should see a key for Netscape or a lock for Explorer browsers indicating you are in a secure section of the web site.

The Four Sections Of Our Order Form
The order page is broken down to four different sections with small directions to the right of the text boxes. We do this intentionally for a clear understanding of security and fraud prevention. We also provide helpful little hints in a red font on the right of most of the fields. Here you will see suggestions of the information that you should or should not enter on the order form. This ensures accuracy in your order processing and deter fraud attempts.

Payment Information
Rotations Privacy Statement: Your trust and confidence as a client of Rotations is the most valued asset of our business relationship. Rotations will never, EVER compromise our private business relationship by selling any of the information you share with us so that we may do business together. You will NEVER receive a telemarketing call, direct mail or junk e-mail (Spam) by doing business with Rotations. All your personal information is held in the strictest confidence and will never be compromised.
Security: Rotations uses every possible security method to protect your information that you provide on the order form. All orders are encrypted when it is transferred to us by using a Secure Socket Layer (SSL) system. Your order is then retrieved from that identical secure system into an encrypted file used to process your order.
Information: Here is where you indicate your credit card number. The number will be used to process your order and be placed on file for easy ordering the next time you purchase from Rotations.
Fraud Prevention Alert: The following information must match: The credit card number and cardholders name embossed on the credit card, the person placing the order and the person's name that we are shipping the product. Deviation or inaccurate information could create a fraud alert with your credit card company when we verify the information provided.

Purchaser Information
Information: Your billing address and phone number of your credit that you indicate on this form must match the information that is on file with your credit card company. Rotations verifies this information to validate your charge.
Fraud Prevention Alert: Your order may be rejected and not be processed if you do not provide complete, accurate information that is verified with your credit card company. Please do NOT put a cellular phone or a phone number that is not on file with your credit card number with the credit card issuer or bank.

Shipping Information
Information: Rotations does not ship to a Post Office Box. Rotations main carrier is United Parcel Service (UPS). Your UPS address is your physical street address where you will take delivery. Please be extra careful in these fields. We use this address on your shipping label.

Special Information
Information: This is where you tell us the important information about your order. Please indicate the specific business date (Monday through Friday) you need to have your product delivered. Delivery can occur anytime by the end of that business day (7 PM) depending on the level of service, driver's route and location. By indicating that date below you are directing us to use any means possible at your expense to get that product delivered to you by that date. Saturday delivery via UPS is only Next Day Air plus a 10 dollar UPS surcharge. By careful planning you may avoid unnecessary expensive air shipments.

Your Final Online Receipt
This is your final online receipt. Be sure to print it for your records. Please be sure to check your e-mail within the next business day. You will be receiving an e-mail from Rotations concerning your order. We will advise on stock status and tentative day of delivery via UPS.

The Search Engine Fields
Rotations has a two field search engine to find the product that you would like to view and order on our site. Each field is designed for to bring up one of two search criteria. The two search engine criteria are:

1. Category (pull down menu)
2. Title-Artist (text field)

The first criteria is a pull down menu based on values from the web site database. The second criteria is where you enter your own search selections. We recommend that you use only one field per search while the other field is are left empty (search all). However, in the paragraphs below that explain each field there are suggestions on using multiple fields. This process will narrow your search and avoid frustrating null results.

The Category Search Engine Field
The values you see in the "Category" pull down menu are from our database entries. If you were searching for a specific product line or style of music (like "Pop") that Rotations sells you would choose one of these criteria. For example, if you want to view "Hot Hits Country" CDs and their respective tracks your results are the most recent releases in a descending order by stock number in the "Hot Hits Country" category. You will get 10 CD’s per page with a button at the bottom to either move forward or backward. While viewing the search engine results you can order any of the items listed. The check out link is at the bottom of the page. You may still page back to the search page to continue to search product. You may receive a null or inaccurate result if you the second field (Manufacturer) or the third field (Title – Artist) has an entry. However you can narrow your search using the first (Category) and third fields (Title-Artist). For example if you were looking for songs by George Strait on "Hot Hits Country" you will only receive the results that have that artist on that issue.

The Title-Artist Search Engine Field
The values you enter in the "Title-Artist" text field are to search the title and/or artist in our database. If you were searching for a specific song by a title and/or artist you would enter it in this text box. For example, if you were searching for "Baby Love" by the Supremes you would type the entry: Baby Love -Supremes. You can also type "Baby Love" just for that specific title. Or you can type "Supremes" for all their songs. In this example you may receive better results by simply typing "Supremes" instead of "Diana Ross & The Supremes." It could have been entered in the database as "Diana Ross And The Supremes" You will get 10 CD’s per page with a button at the bottom to either move forward or backward. While viewing the search engine results you can order any of the items listed. The check out link is at the bottom of the page. You may still page back to the search page to continue to search product. You may receive a null or inaccurate result if you the first field (Category) or the second field (Manufacturer) has an entry. However you can narrow your search using the first (Category) and second (Manufacturer) when looking for a specific song on a vendor or issue. For example if you were looking for songs by The Backstreet Boys on any "X-Mix" issue you will only receive the results that have that artist on the various issues by that vendor.

Additionally, in the Title-Artist field you can type in the name of a specific CD to see if we sell the title. For example, you if saw the CD "The Party Zone" advertised on television on an info commercial late one night. the following morning, you would type in "Party Zone" the text field (Title-Artist). The CD will come up immediately. At that point you can order the CD and would probably ship out the next business day.

Two other points about the second field (Title-Artist):

1. Avoid using the word "The" as the first word

2. The text field but it is not case sensitive