Introduction To The About Us Page
Rotations sells product on an Internet based commerce site
throughout the United States. The information on this page
concerns Rotations’ policies and our methods of doing
business. It is conveyed in a very direct, candid manner. It
is our deliberate intention to provide this written
information in this concise fashion. We are voluntarily
detailing our policies, high standards of business and
provided insight into how we do business on the web.
We believe by doing so that we will increase our integrity as
a web business, your confidence level to purchase on our web
site, and ultimately earn your sacred trust that
Rotations is a legitimate mail order merchant on the Internet.
Who We Are
Rotations is exclusively an e-commerce mail order business. We
are not a retail store, nor do we sell to the general public.
We therefore can service and specialize our merchandise for
one type of specific client. Our customer base consists
of professional business people who own and operate a
successful business or entertainment company and venues.
Rotations is a small, service driven organization.
We strive to offer each and every client, the best variety
of music to satisfy their business needs. Just as
important as our merchandise mix, are the high levels of
professional courtesy and business standards that we extend to
each of our business clients. Here are
some important points to consider when doing business with
Rotations that will make your relationship with us productive,
rewarding and enduring.
Our Product Line
Our core products are commercial domestic and import
compilations and DJ specialty products produced strictly for
use by a professional entertainment business or venue only. We
are presenting our entire product line on the Internet. Check
our web site often. The web site is updated with new releases,
special vendor sales and new track listings of DJ Only
products as soon as the information or the product arrives.
DJ Specialty Restricted Products
We classify this product line as merchandise that we resell
which is produced for the promotion of music in the
professional Disc Jockey market. These specific product lines
are X-Mix Radio Active, TM Century Prime Cuts and any of
current remix services. BMP does not require a
release form. We suggest submitting it so you may
purchase other product. These product lines are licensed
by the recording labels strictly for professional Disc Jockey
use only. Complete details on licensing and directions
to submit your
License Release Form are available through out site and on the vendor's pages
that require the
License Release Form.
Rotations is under contractual agreement to sell DJ Only
product by those mentioned vendors to qualified clients only
in the United States. Rotations is required to verify
each new purchasers' qualifications and to substantiate that
they are actively in business and will use the product for
professional business activities. We refer to this
process as "proof of business ownership" and submitting a "License Release Form." The acceptable proof of
business ownership, which are standard components of any
professional DJ/KJ business are:
- A copy of your business card or
- A page that has your published company advertisement or
- A copy of your business registration license or
- A tax ID form
Save your valuable time without sending in any written
documentation by submitting your proof of entertainment
business in one quick step on the order form process. If you
can fulfill one of the three follow criteria, you will not
have to send in any of the written documentation in including
the License Release Form. This method is the easiest way to qualify
your business to purchase CD product that is licensed for
professional entertainment use only. You can bypass the entire
written documentation process. Here's how:
- You have full functional web site for your entertainment
business or venue that you are mentioned within.
- You have an e-mail address used to place the order that
reflects your entertainment business name or venue (example:yourname@yourentertainmentbusiness.com).
- Your entertainment business or venue is listed in your
local yellow pages and that the company and address matches
the billing/shipping information on your order form.
Any one of these documents plus a completed License Release Form
may be mailed or faxed at the time of the first order.
Have you
returned the DJ Only Release?
Return Policies
Rotations is an e-commerce mail order business that sells
product to business owners in the professional entertainment
industry, nightclubs and venues in all 50 states.
We adhere and are governed by the retail/mail order laws of
business of our residing state: The Commonwealth of
Pennsylvania. The laws regarding a mail
order/retail business vary per state. It is therefore
critical that we detail our policies of business regarding our
return policies to adhere to the various state laws. By
purchasing from Rotations either on our site or via telephone,
you agree with our terms of business.
In the past, Rotations has accepted returns with out
question and offered a 100% guarantee. However, it has
become painfully obvious that our liberal return policies has
become abused and has created losses for our company.
This fact has become quite evident now that "CD burners", mini
discs and computer copying software have become affordable to
the mainstream market. Just as other resellers of music,
video and software have done, we too have had to tighten our
return policies as a reaction to consistent fraud and
copyright infringement attempts against the company.
Here are some of the abusive scenarios that have been
attempted against our business and have provoked us to modify
our return policies.
- To buy music for a weekend gig and return open,
scratched, smudged product claiming the gig was conveniently
canceled.
- To purchase a collection with the intention of
illegally recording the product and later returning it
stating you did not like (or know) any of the songs.
(Most DJ's know and are familiar with the songs on our
collection CD's.)
- Audition new remix releases with the intention of
copying it to disc or a laptop and then to return it claiming you are a better DJ
and could do a better remix on all the songs.
- Insisting on a lifetime guarantee against defects or
scratches from use and wear of the product out in the
field.
- Claiming to be dissatisfied with product quality, making
unsubstantiated legal threats for immediate satisfaction and
was so distraught that the customer returned the "burned"
discs with the original disc.
- Returning used specialty compilation product claiming
the music was "just did not get people up at the club."
- Claiming to return the product and save money by
downloading illegally the same product.
- Attempting to return a music accessory item that was
obviously used and possibly abused in the field for a
substantial period of time claiming it did not "hold up" and
"meet their expectations."
The specifics of our return policies are detailed and
categorized below.
Return Authorization
Rotations does not accept returns without a return
authorization or an RA approval number. We now require this
procedure to prevent returns of used product or music that has
been copied. All returns received by us without a return
authorization will be returned at the customer's expense. A
return authorization will not be given for used, opened
product, monthly CD specialty compilations or remixes. The
monthly compilations and remixes are returnable for the
identical item should the product be defective upon receipt of
the disc. Rotations does not accept returns on accessories
items that become damaged by being used in the field. You will
be given specific instructions and determine the best method
for returning your product. The product must be in the
original package, unaltered, unmarked, unscratched and in
resalable condition. Resalable condition is further defined as
in the original shrink wrap package as we shipped, the artwork complete
and unaltered, the CD's unused and in the condition when you
received the product. A return authorization will not granted
for opened or unsealed product. The exception is
for open defective product that will be replaced by the
identical title. All returns must be sent within 5
business days of the return authorization as determined by the
tracking information or postage stamp on your package.
Rotations reserves the right and privilege, at our discretion,
to assign a 25% restocking fee upon receipt and inspection of
each return.
Return Of Unopened,
Unused Product
If you decide to return your order of product that is
unopened, (meaning it is still shrink wrapped) unused and in resalable condition, (Resalable
condition is further defined as in the original package that
we shipped, the artwork complete and unaltered, the CD's
unused and in the condition when you received the product)
please contact us within 5 business days prior to opening the
product. Please call us at the number at the bottom of
your receipt during the hours indicated. We will then
give you the necessary information, direction and the
return authorization
number.
We will give you specific directions on how to return your
product. We will ask that you return your product via US
Postal Service using Priority Mail. Please place a delivery
confirmation and insurance on the package. Another alternative
method is to ship your package ship via UPS Ground. Please
retain your UPS tracking information. We strongly advise all
customers to insure their package and retain all insurance and
tracking information until the package is delivered to us and
we send you a return receipt. We are not responsible if your
package is not received from the post office and you did not
track your package. Upon receipt of your unused and unopened
return we will offer you:
- A full check refund for merchandise returned less
shipping for cash or check transactions.
- A credit against the original charge for merchandise
returned less shipping.
- We will be happy to exchange your product also.
Please allow up to ten business days, as determined by your
return's tracking number, for your credit to post to your
credit card account or the mailing of your return check by
Rotations. We will only refund the price of the
merchandise you purchased. We do not reimburse shipping
costs from the original order. All shipping
charges incurred by the customer for return shipments must be
prepaid and are not reimbursable. Rotations reserves the
right and privilege, at our discretion, to assign a 25%
restocking fee upon receipt and inspection of each return.
Return Of Monthly CD Compilations, DVD, Remix, Karaoke Product
Rotations does not accepted returns of Monthly Compilation,
DVD, Remix, Karaoke entertainment specialty CD product.
We do not accept returns on any
autoship subscription product once the
autoship subscription item is
shipped and in transit to you or delivered. All
autoship subscription are
considered final and not returnable. You may however
cancel your pending or future
autoship subscription order in writing by sending us an
e-mail at
Client Services.
The exception to
that policy is the replacement of defective items for the
identical issue. A
return authorization is required for all returned
defective items.
Return Of CD Box Set
Box sets are returnable only if the product is unopened and
with a return authorization.
The entire box set must be returned in tact and in the
original sellable condition as you received the product.
No return will be accepted on any box set without all the
individual discs in the set. A box set will not be
accepted for return once the product and artwork has been
removed from the original jewel box and repackaged in
individual sleeves or binder by the customer.
Return Of Storage CD Binders, CD
Sleeves And Accessories
Our CD Accessories product line includes CD storage items such
as plastic CD Sleeves, CD Binders and other assorted accessory
items. Rotations or our vendors who manufactures the
product do not guarantee or provide an expressed warranty or a
life expediency of the items in this product line. Rotations
does not guarantee against defects or signs of wear attributed
to use in the field. Rotations will however replace a
defective accessory item when that defect is discovered at the
time of delivery. Please notify the business office at
the client service phone number or e-mail address at the
bottom of your receipt. Claims for in transit
shipping damages are to be reported within five business days
of delivery as determined by the UPS Tracking Detail on your
package. Please take a moment to read further details in
the next section concerning Resolving
Damaged Product Issues. Accessory items that were
used in the field are not returnable. A return
authorization will not be granted for used accessories.
Resolving Damaged
Product Or Packaging Received At Delivery
Please inspect the product you received in your order
immediately. If your product was damaged in transit, please
call the office immediately You will find the specific
customer service phone number and hours listed at the bottom
of the receipt in your package. You may e-mail us at
to alert us of the damage and where and when we can contact
you to resolve the issue. Please do not call the
shipping carrier. We can expedite and resolve your
damage error quickly after your phone call to the office. It
is imperative that you inform us within five business days of
receipt for damaged product, or shipments. Rotations is
not responsible for damages after the five business days of
receipt of your package as indicated by the package tracking
number.
Errors In Shipped Orders
Occasionally an order is shipped with errors. Statistics
show that less 1% of total orders shipped have an error due to
human error in assembling your order. Rotations will quickly
resolve the error for you at no additional expense to you,
provided you follow the steps outlined in this paragraph.
It is imperative that you immediately inspect and check your
order upon receipt with the listed items on your invoice.
If there is an error in your order please call the office
immediately. You will find a specific customer service phone
number and hours listed at the bottom of the receipt in your
package. You may contact us via e-mail at
to alert us of the error and
where we can contact you to resolve the issue. Once you
contact us concerning the order error, the correct product
will be debited to your credit card and shipped to you at no
additional shipping expense. In your replacement order
you will find shipping material that are prepaid, and
addressed to Rotations so that you can return the incorrect
items. Simply send the items by securely sealing and
stapling the package to give to the shipping carrier within 5
days of receiving the replacement items. Please refrain
from using the product that you initially did not order prior
to the replacement items and return packaging arrives.
Once your return arrives at our office, we will give you full
credit on your charge for the unused merchandise and mail you
a receipt showing the credit on your charge. Most errors
in orders are completely resolved in a few days provided that
you notify us within five business days of receipt of your
package. Rotations is not responsible for order errors
after five business days of receipt of your package as
determined by the package tracking information.
By placing an order either on the
Rotations web site or via
the telephone, fax or mail signifies that you automatically
agree to the detailed return terms and policies outlined in
each section, throughout this web page and in summary on
your receipt that is included in your order.
Stock Items
Current stock items are generally in stock and ready to ship
immediately. 95% of all orders will ship the next business day
and will be complete. When you order from us on line we will
inform you via E-mail of the order status, date of tentative
shipment date, and order total. Occasionally due to customer
demand, vendor, or production issues we may be temporarily out
of stock This happens especially on certain DJ specialty
products and some imports. You will have the option of
splitting the shipment or shipping in its entirety when it is
complete. Spilt shipments do incur double shipping charges.
We
will gladly special order any item that is not part of our
merchandise line for
you from a vendor with whom we have a business relationship. Special order
items are an accommodation for a customer. Those items
that we special order for a customer are ordered by us when
we place our regular order with that vendor. All special
orders are placed in writing either via fax or e-mail with
complete accurate vendor titles and stock number .
Please contact us for the cost of the special order,
shipping the product to you, tentative delivery schedule
dates and date of shipment of your special order item. All
special order items are prepaid in advance prior to us
placing your special order. You must take delivery of the
merchandise once it arrives. All special order items are
not returnable or refundable expect in the case of us not
being able to deliver your special order item as agreed.
Method Of Payment
There is no minimum order requirement at Rotations. We accept
Visa, MasterCard, American Express and Discover. Checks and
money order transactions are only available to customers in
the United States. Prior to sending your check, place your
order on line for stock availability and correct dollar
amount. We accept personal and business checks on a pre-order
basis only and will delay your order at least 10 business
days. Money orders will ship immediately. Sorry no CODs.
Please page down a few paragraphs for further details and
alternatives to purchasing product with our credit and COD.
Rotations is a retail web based e-commerce based business.
Like any conventional brick and mortar retail store,
Rotations does not offer credit financing or extend credit
terms such as net 30 day billing.
Details On Using Your Credit Card On
Our Site
Please be assured that you may order with confidence from
Rotations and your credit card number is protected and secure
in our ordering system. Rotations accepts Visa, MasterCard,
American Express and Discover. Only the card holder meaning
the person whose name is embossed on the credit card is
authorized to place an order on our web site.
Should you choose not to place your
credit card number online on this form we invite you to:
1) You may print and fax the order form to us at (610)
631-1984. Be sure all required fields are filled in on the
form. We suggest that you follow up your fax with an e-mail
confirmation. If you have not done so, please submit your DJ
agreement form and proof of business ownership at the time of
your first order with Rotations. Further information
concerning the DJ agreement form is found at:
DJ
Agreement Information
2) You may also call in your order with your credit card
number at (610) 631-1779. Send the order with out your credit
card number via e-mail. Please have your DJ agreement and
proof of business ownership submitted at the time of your
order. Please note our business hours:
Rotations BUSINESS HOURS IN THE EASTERN TIME ZONE:
Monday through Thursday: 11 AM To 8 PM
Friday: 11 AM To 6 PM
Saturday, Sunday and Major U.S. Holidays: Closed
Rotations does accept payment other than credit cards for
merchandise. Most of our transactions are credit card. We
recognize that some business owners choose not to use a credit
card but would rather purchase via check or money order. Orders by Money
Orders are processed immediately, Checks will be held for 10
business days until they clear. Our detailed directions below
in sending a check or money order allows us not
to inconvenience our client. By using COD a client is
required to wait for the delivery driver plus having on hand
the required exact amount for your purchase.
Follow these quick easy steps to ensure fast receipt of
your order if you are paying by check or money order.
- Fill out the entire order form.
- Submit the order via normal e-mail process. Please
make sure both sections are complete.
- Monitor your e-mail often because you will get a
response the next business day of the dollar amount and
where to send your check.
- Please e-mail us confirming that you received your
E-Mail, the details are correct and when you are mailing
your check. We will then pull the merchandise and hold it
for you so we can ship when your payment arrives.
"Sorry No COD's." is a common phrase in broadcast and print
advertisements and in most mail order catalogs. Our position
on this issue is similar with the majority of mail order
merchants. Our suggestion as an alternative to COD is
purchasing a money order and mailing it to us. A check is
again acceptable if the client does not mind waiting for the
check to clear the bank. Also, it is a known fact in the mail
order and in the delivery shipping industries, and has been
our experience, that COD is notoriously abused. COD accounts
for substantial loss to the merchant when the end customer
refuses to pay. In some instances, COD is also a possible
fraudulent transactions, since the delivery companies like
UPS, do not accept cash but checks or money orders. We as a
company like most merchants, choose not to subject ourselves
to the potential losses attributed to COD.
Currently Rotations is only shipping product within the
United States. Most of our product is not licensed for
sale or export our of the United States.
Return Check Fee
Please note if your check is returned to us by the bank for
any reason - the fee that we are penalized by our bank is to
paid by the person writing the check. That fee is $25. If
the check is not paid it will be turned into a collection
agency. Our collection agency is Capitol Credit in Plymouth
Meeting, PA. Further fees and finance charges will continue
to accrue as allowed by the laws in Pennsylvania.
Shipping
Rotations ships automatically via UPS ground. UPS Air
Services such as Next Day, Second Day and Three Day are
available. While you place an order using our shopping cart
system, the weight of the order is calculating and your
shipping total appears on the completed order form. Your UPS
shipping rate is based on a variety of factors such as:
- The distance of the destination from the Philadelphia
area and the package weight.
- Your shipping rate when you elect a guaranteed UPS air
service over UPS Ground.
- Delivery to a residential address in a rural area as
determined by UPS may incur a UPS surcharge.
- UPS defines a home based business as a residential
address.
- UPS does not guarantee their UPS Ground shipments to a
residential address. However, most packages arrive on the
same date at a residential as a commercial address.
Residential deliveries by UPS may be up to the end of the
business day (Monday thru Friday).
- Saturday delivery is only for Next Day Air and carries a
$10 surcharge from UPS. Rotations only ships on Friday for
Saturday Next Day Air delivery by special arrangements.
- Most of our entertainment monthly CD product are
packaged in the soft sleeves that we sell in our accessories
area and are approximately 10 CD's to a pound.
- Our commercial compilations are packaged in jewel boxes
and are approximately 4 CD's to a pound.
- Accessories have various weights depending on the
product and packaging.
- UPS calculates weight on whole pounds and rounds up to
the next highest pound.
If you need assistance in determining your delivery date
please go to the UPS Tools
page on our site. There you will find a UPS color coded map
showing UPS Ground delivery transit times. If you need
special assistance for a specific delivery date e-mail us at
our or call in to the office for personal
assistance.
Once you complete and submit your order form your final on
line screen and e-mail receipt will designate your shipping
amount based on the above criteria. When Rotations ships your
order, you will receive a UPS Tracking Number from UPS in your
mailbox. You may use our UPS Tools
page on our site to track your package.
If you need special assistance with a package that has
already been shipped by Rotations (such as for a misrouted
package) please contact us first. Please call us before
calling UPS for our shipping advise. We may be able to
resolve the shipping issue on your behalf with UPS in a
quicker time frame.
All claims for shipment errors, such as merchandise
quantity, misshipments or damages must be made within 3
business day of receipt. We are not responsible for errors
after that time.
How To Reach Us
The easiest and best ways to reach Rotations is via our web
site. Our E-mail address is available from our home page.
Simply e-mail us your questions, comments or orders and you
will receive a response usually within the next business day.
Occasionally there may be situations when you would like to
speak with a member of our office staff during business hours.
Rotations is not a mass market CD retailer. We are a niche
market CD business for professional Disc Jockeys. We have no
need to staff full time operators or customers service order
takers. We do however staff sales specialist to assist you
with your individual customer needs. We maintain our business
hours when our DJ clients across the United States are
available to conduct business with us. If you are calling
concerning DJ Only product please have your documentation and
the DJ Only authorization form already submitted to us prior
to calling.
DJ Specialty Restricted Products Should you like to speak
with a member of our DJ sales specialist staff, please call us
during our hours of operation as outlined in the following
table.
Rotations BUSINESS HOURS IN THE EASTERN
TIME ZONE:
Monday through Thursday: 11 AM To 8 PM
Friday: 11 AM To 6 PM
Saturday, Sunday and Major U.S. Holidays: Closed
HOW TO REACH US:
VOICE: (610) 631-1779
FAX: (610) 631-1984
MAIL:
Rotations, Inc
34 East Germantown Pike #312
Norristown, PA 19401-1512
And Finally
When you do business with any company you should know
something about the organization and it's people. My name is
Don Morrison, I own Rotations. I developed the concepts
Rotations with the intention of providing professional
entertainment entrepreneurs like myself with the best music
product that can be utilized in business. I own and operate a
profitable entertainment company, and had my early DJ training
in radio. I also have extensive retail and mail order
experience with major international retailers. You will
probably speak with me when you call us, so I learn how
Rotations products will fulfill your business needs. Please
call, fax or e-mail me anytime you would like to offer an
idea, or suggestions on enhancement of our services especially
our Internet web site.
Thank you for making Rotations - The Choice Of Professional
Entertainers!
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